Peoplease is a leading Professional Employer Organization providing solutions to small and medium size businesses in the blue and gray-collar industries. We transform and enable our clients and partners to achieve their aspirations by providing world-class service, support and administrative solutions in the areas of payroll, human resources, benefits and risk management. At Peoplease, we are connected as People, creating a culture of inclusion & belonging, where Engagement, Integrity, Tenacity, Curiosity, Happy, and Service obsesses is who we are, who we’ve always been, and continue to be the mindset that guides us to improve every day.

Position Summary

The Employee Support Center (ESC) Manager serves as the frontline leader for the Enterprise Service Center agent team, providing real-time support, coaching, and performance oversight and partnering with the Director of Administration and Shared Services on strategic initiatives for continuous improvement. Acting as a critical bridge between agents and leadership ensuring consistent call quality, process adherence, and team morale. The ESC manager is a data-driven leader and an active, hands-on presence who drives daily performance and supports agent development. 

This role will requires the ability to manage and execute the coordination of multiple projects within required timeframes and expectations; demonstrate excellence in communication skills; be able to inform both orally and in writing; working knowledge of Microsoft Office products.  Demonstrate the ability to perform detail-oriented tasks; interact, coordinate, follow up, and effectively communicate with team members, internal stakeholders, Client Employees, Senior Management, and Third-Party Administrators.

Candidate must be a self-starter with the ability to function as a remote employee in a distributed work team.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage a team of Employee Support Center (ESC) agents across both onshore and offshore locations 
• Aligns onshore escalation handling with offshore volume for successful time zone handoffs
• Manage staffing schedules, coverage models, and readiness for peak volume periods
• Deliver exceptional customer service and support by providing timely, accurate, and empathetic assistance to clients and their worksite employees across a range of topics.
• Serve as first-line support for ESC agents on call handling, escalations, and process questions
• Create dashboards and reporting to effectively monitor daily call center metrics and flag performance concerns or trends
• Analyze data to identify areas of opportunity and propose solutions
• Conduct side-by-side coaching and provide real-time feedback to team members
• Support quality assurance review and agent development, ensuring consistency in agent adherence to call language guides and processes
• Act as escalation point for complex or sensitive issues, ensuring timely resolutions  
• Lead the weekly huddle to discuss updates, metrics, volume, and provide support where needed
• Partner with internal departments including Implementation and Product to support improved processes and procedures for client onboarding
• Actively contribute to and maintain the team’s internal knowledge base by sharing insights, feedback, and solutions to develop, improve, and maintain internal documentation and processes
• Deliver reports, recommendations, and analysis to Director and other leaders in support of strategic initiatives and projects
• Partner with leadership to ensure alignment cross-functionally and eliminate process gaps
• Assist with enterprise-wide projects and cross-functional initiatives as needed

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School diploma or equivalent required
• Associate or Bachelor’s degree in business/communications or equivalent experience preferred
• Bilingual Spanish & English required
• 3+ years of experience in a call center with at least 2 years in a supervisory role required
• Experience with call centers, data analytics, and client service required 
• Experience managing teams of 3+ employees 
• Strong computer literacy including Microsoft Office
• Strong communication skills, both verbal and written
• High attention to detail and organizational ability
• Ability to multi-task, establish priorities and work independently in a fast-paced environment
• Familiarity with sensitive employee issues
• Prism experience preferred

Leadership Skills and Abilities:

• Proactively identifies coaching and development opportunities
• Proven accountability for outcomes across domestic and offshore teams
• Demonstrates strong conflict resolution and de-escalation solutions in real time
• Clear, professional communication with the team and with leadership across the enterprise
• Takes ownership of the team's performance and outcomes
• Builds  trust and credibility 
• Leads with accountability, transparency, and a service-first mindset
• Experience managing asynchronous work

Work Environment & Expectations

The role requires regular communication and may require occasional travel to support the distributed workforce. The role will primarily function indoors but may involve working in varying temperatures or outdoor environments as needed.

• Ability to manage distributed teams, including multiple time zones
• Flexibility to support extended hours or peak business periods as needed
• Regular interaction with internal stakeholders, clients, and senior leadership

Why Join Us?

• Be part of an innovative and growth-oriented company in the PEO industry. 
• Opportunity to drive meaningful impact and lead a high-performing team. 
• Competitive salary and benefits package. 

Peoplease is a leading Professional Employer Organization providing solutions to small and medium size businesses in the blue and gray-collar industries. We transform and enable our clients and partners to achieve their aspirations by providing world-class service, support and administrative solutions in the areas of payroll, human resources, benefits and risk management. At Peoplease, we are connected as People, creating a culture of inclusion & belonging, where Engagement, Integrity, Tenacity, Curiosity, Happy, and Service obsesses is who we are, who we’ve always been, and continue to be the mindset that guides us to improve every day.

Peoplease is looking for a qualified Payroll Specialist to join our team. The Payroll Specialist will partner and collaborate with PEO clients with the objective of producing accurate, compliant, and timely delivered payrolls.

An ideal candidate will have the ability to manage and execute the coordination of multiple projects within required timeframes and expectations; demonstrated excellence in communication skills; be able to inform both orally and in writing; working knowledge of Microsoft Office products. Demonstrate the ability to perform detail-oriented tasks; interact, coordinate, follow up, and effectively communicate with HR team members, regional teams, Senior Management, and Third-Party Administrators.

Candidate must be a self-starter with the ability to function as a remote employee in a distributed work team. Candidates that reside on the Eastern or Central Time Zone are highly preferred. 

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Compiles payroll data and billing records, while assisting customers and worksite employees (WSE).
• Accurately prepare and execute pay orders through electronic system and issue paychecks in accordance with PEO guidelines
• Compiles payroll data for assigned client base (e.g. gross pay, per diem, reimbursements, advances, calculates taxes, benefits, and garnishments to be withheld, time sheets and other records)
• Records changes affecting net wages such as exemptions, insurance coverage, and other changes (e.g. personnel changes, direct deposit, special withholdings, termination forms, and all other PEO-required forms necessary for payroll processing)
• Accurately enters and maintains all client related information in the payroll system including (e.g. client demographic changes, client sponsored benefit plan deductions, managerial, labor, and other custom reports and related payroll schedules)
• Reviews new hire and employee change paperwork and collaborates with client for the objective of producing accurate, compliant, and timely payroll
• Trains and assists the client and their representatives on the related websites and educates clients on federal and state tax regulations and federal labor laws
• Collaborates with all payroll-related internal departments and field client service team to ensure client issues are quickly resolved and documented accordingly
• Maintains knowledge of payroll processing system enhancements and changes in wage and tax laws to assist PEO departments with problem resolution on behalf of PEO clients
• Maintains knowledge of all PEO service offerings to assist clients with general inquiries
• Maintains knowledge of PEO payroll policies and procedures to ensure compliance with PEO requirements
• Ensures that quality payroll service is provided to PEO clients and worksite employees (WSE) by maintaining the highest level of quality service as measured by the business and client retention
• Maintains positive relations with assigned clients and worksite employees
• Proactively brings suggestions, concerns and observations to manager’s attention
• Job Costing – may track the cost of individual projects and jobs such as direct and indirect costs (e.g. labor, materials and overhead)
• Other duties as assigned to support the general purpose of the position’s function

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School diploma or equivalent
• Associate or BA degree in finance, business, or accounting preferred
• 1+ year multi-state payroll experience required
• 8am-5pm EST or CST work schedule required 
• 6+ months PEO experience highly preferred
• Prism experience highly preferred
• 10key experience preferred
• FPC Certification preferred
• Strong computer literacy including Microsoft Office
• Strong communication skills, both verbal and written.
• Strong attention to detail
• Ability to travel to office for business continuity purposes if needed
• Ability to multi-task, establish priorities and work independently

Why Join Us?

• Be part of an innovative and growth-oriented company in the PEO industry. 
• Opportunity to drive meaningful impact and lead a high-performing team. 
• Competitive salary and benefits package. 

Physical Demands and Work Environment

 The role requires regular communication and may require occasional travel to support the distributed workforce. The role will primarily function indoors but may involve working in varying temperatures or outdoor environments as needed.

Peoplease is a leading Professional Employer Organization (PEO) providing solutions to small and medium-sized businesses in the blue and gray-collar industries. We enable our clients and partners to achieve their aspirations by offering world-class service and administrative solutions in payroll, human resources, benefits, and risk management. At Peoplease, we foster a culture of inclusion and belonging, driven by our core values: Engagement, Integrity, Tenacity, Curiosity, Happiness, and a Service-obsessed mindset. 

POSITION SUMMARY

The Infrastructure Team Lead is a hands-on technical leader responsible for the day-to-day operation, security, and continuous improvement of the organization's infrastructure environment. This role combines leadership responsibilities with active participation in engineering and operational activities. The Infrastructure Team Lead directs daily team activities, facilitates standups, mentors team members, and serves as a senior technical resource across cloud, networking, security, server, storage, and application infrastructure.

This role also plays a critical part in infrastructure due diligence, integration planning, and the execution of environment migrations and tenant consolidations ensuring acquisitions are brought into Peoplease environment securely and efficiently. This a remote role with opportunity for hybrid work if candidate resides in the Orlando area. Open to other geographic areas based upon qualifications and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Team Leadership & Operations

• Lead daily infrastructure standups and coordinate team activities.
• Manage workload prioritization, incident response, and operational execution.
• Provide technical guidance, coaching, and mentorship to Infrastructure Engineers and Administrators.
• Establish and maintain operational standards, procedures, and documentation.
• Collaborate with application, security, helpdesk, and business teams to support organizational objectives.
• Drive continuous improvement initiatives focused on reliability, performance, and operational efficiency.

Infrastructure Management

• Design, implement, maintain, and support enterprise infrastructure solutions.
• Provide technical leadership across hosted servers, storage, networking, virtualization, cloud platforms, and application infrastructure.
• Monitor system health, performance, capacity, and availability.
• Lead troubleshooting efforts for complex infrastructure issues and critical incidents.
• Support disaster recovery, business continuity, backup, and resiliency strategies.
• Evaluate emerging technologies and recommend improvements to infrastructure architecture.

Security Leadership

• Serve as the day-to-day operational lead for infrastructure security initiatives.
• Develop, implement, and maintain Azure security controls and best practices to harden the organization's cloud environment.
• Lead anti-phishing initiatives and security awareness programs.
• Train infrastructure staff and employees on cybersecurity best practices.
• Monitor security events, vulnerabilities, and remediation efforts across the infrastructure environment.

Vendor & Partner Management

• Manage relationships with infrastructure, cloud, telecommunications, security, and technology vendors.
• Coordinate and oversee managed service providers (MSPs) and third-party support partners.
• Evaluate vendor performance, service levels, contracts, and renewal opportunities. Participate in technology procurement, budgeting, and strategic planning activities.

Mergers, Acquisitions & Integration

• Lead infrastructure due diligence efforts during acquisitions.
• Assess acquired environments and develop integration roadmaps.
• Plan and execute infrastructure migrations, tenant consolidations, network integrations, and security standardization efforts.
• Collaborate with business and technology leaders to ensure seamless integration of acquired organizations.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• 7+ years of progressive infrastructure engineering or systems administration experience.
• 2+ years of technical leadership, team lead, or supervisory experience.
• Proficiency with Microsoft 365, Azure ID, Entra ID and security technologies.
• Broad expertise across servers, storage, networking, virtualization, cloud infrastructure, identity management, and application infrastructure.
• Experience with disaster recovery planning and business continuity.
• Familiarity with MSP/vendor oversight.
• Excellent communication, leadership, mentoring, and problem-solving skills.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• This is a remote-first role with occasional travel for meetings, training, or industry events.
• Regular virtual collaboration across distributed teams.
• Frequent computer-based tasks, including system monitoring, configuration management, and infrastructure tooling.
• Occasional lifting (up to 25 lbs) may be required.

 WHY JOIN US?

• Be part of a forward-thinking company in a rapidly growing PEO sector.
• Opportunity to influence strategy and shape operations at an enterprise level.
• Work with a company positioned to be the leading provider of PEO services in the U.S.
• Competitive compensation and benefits package, with opportunities to grow into broader infrastructure architecture and technical leadership.

Peoplease is a leading Professional Employer Organization (PEO) providing solutions to small and medium-sized businesses in the blue and gray-collar industries. We enable our clients and partners to achieve their aspirations by offering world-class service and administrative solutions in payroll, human resources, benefits, and risk management. At Peoplease, we foster a culture of inclusion and belonging, driven by our core values: Engagement, Integrity, Tenacity, Curiosity, Happiness, and a Service-obsessed mindset. 

Position Summary

The Implementation Specialist is responsible for managing the onboarding process of new clients and ongoing client maintenance, ensuring the seamless integration of HR, payroll, benefits, and compliance services. This role involves close collaboration with clients and internal teams to deliver tailored solutions that meet unique client needs.

An ideal candidate will have the ability to manage and execute the coordination of multiple projects within required timeframes and expectations; demonstrate excellence in communication skills; be able to inform both orally and in writing; working knowledge of Microsoft Office products. Demonstrate the ability to perform detail-oriented tasks; interact, coordinate, follow up, and effectively communicate with Implementation team members, cross-functional teams, Senior Management, and Third-Party Administrators.

Candidate must be a self-starter with the ability to function as a remote employee working in a distributed work team. 

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Onboarding

• Conduct discovery meetings to gather and understand client requirements.
• Evaluate existing systems to identify integration opportunities.
• Develop and execute detailed implementation plans with timelines and milestones.

System Configuration and Integration

• Customize the PEO platform to align with client business processes.
• Oversee accurate and complete data migration.
• Coordinate integration with third-party applications as needed.

Compliance and Regulatory Alignment

• Ensure client payroll and HR practices comply with federal, state, and local regulations.
• Provide expert guidance on best practices in compliance.

Training and Support

• Lead training sessions for client teams on PEO systems and operational processes.
• Provide responsive support throughout the implementation to resolve questions and issues.

Project Management

• Monitor implementation progress and adjust plans to address issues or changes.
• Collaborate with internal departments to ensure timely service delivery.
• Communicate project status and updates to stakeholders.

Post-Implementation Review

• Collect and analyze client feedback to assess satisfaction.
• Recommend enhancements or additional services to optimize client experience.

Technical and Operational Support

• Provide remote support during client conversions when necessary.
• Adhere to project, departmental, and company procedures and quality standards.
• Test and troubleshoot system configurations and functionality.
• Validate system input, output, and connectivity; assist technical teams in resolving issues.
• Upload and audit new client successor wages and set up PTO accrual policies.
• Perform data entry and file uploads for client and employee records.
• Quality check system setups, including Employee records (PTO policies, Benefit plan configurations, 401(k) and garnishment setups).
• Ensure accurate and timely new client setups through thorough needs analysis.
• Manage the electronic onboarding process, including setup, maintenance, and troubleshooting.
• Update internal documentation as required.
• Contribute to the creation of training materials and content.
• Continuously develop knowledge of software applications and industry standards.
• Deliver exceptional customer service to ensure a high level of client satisfaction.
• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Minimum 3 years of relevant experience, preferably within a PEO or payroll services environment.
• Bachelor's degree or equivalent work experience.
• Experience with PrismHR is highly preferred.
• Experience working with a sales team highly preferred.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Proven ability to manage and prioritize multiple tasks efficiently.
• Strong communication skills (verbal, written, presentation).
• Ability to build and maintain professional client relationships.
• Strategic thinker with a hands-on, adaptable approach.
• Comfortable working in a fast-paced, dynamic environment.
• Ability to travel as required.

Why Join Us?

• Be part of an innovative and growth-oriented company in the PEO industry. 
• Opportunity to drive meaningful impact and lead a high-performing team. 
• Competitive salary and benefits package. 

Physical Demands and Work Environment

 The role requires regular communication and may require occasional travel to support the distributed workforce. The role will primarily function indoors but may involve working in varying temperatures or outdoor environments as needed.